When aggregate metrics tell you that users are dropping off without explaining why, our specialists step in. We combine quantitative telemetry filtering with meticulous visual session replay analysis to uncover interface defects, cognitive hesitation points, and asynchronous latency breakdowns.
Specialized Practice
Diagnostic Session & Behavioral Audit Services
Every service is delivered as a fixed-scope, human-analyzed investigation resulting in prioritized engineering recommendations.
Comprehensive Session Diagnostic Audit
Our most comprehensive diagnostic engagement. An exhaustive human teardown of your critical mobile or web user pathways, triangulating 250+ session recordings with event telemetry to produce an engineering-ready remediation blueprint.
First-Time User Pathway Audit
An intensive 6-day evaluation of the critical first 120 seconds of user interaction, identifying permission prompt friction, tutorial fatigue, and onboarding abandonment triggers.
Funnel Friction & Drop-Off Investigation
A focused 5-day deep dive into one underperforming conversion step, such as multi-step checkout, identity verification, or checkout payment authorization.
Rage Gesture & Dead-Tap Forensics
Specialist forensics uncovering misleading design affordances, non-responsive touch targets, scroll thrashing, and high-frequency rage clicks across native mobile and web interfaces.